Hotel Lobby AI
Refund Policy
Last updated: October 5, 2026
Failed generations
If a generation fails, the credits charged for it are refunded to your balance automatically.
Unused credit packs
If you purchased a credit pack within the last 7 days and haven't used any of its credits, contact support@aihotellobby.org for a full refund.
Partially used packs
Packs that have been partially used are refunded pro-rata at our discretion where required by law.
How to request
Email support@aihotellobby.org with your account email and order details. Refunds go back to the original payment method within 5-10 business days.